Privacy Policy

Personal Details

When you sign up, we'll need the basics - name, email, phone number, address, and date of birth. Nothing crazy. We also keep emergency contact info because, let's be honest, we're doing high-intensity combat training here, and safety's not negotiable.

Health & Fitness Info

This one's important. We collect info about your fitness level, any injuries or medical conditions, and your training goals. If you're working with one of our coaches, we'll track your progress - weights lifted, workout times, technique improvements, that sort of thing. This isn't us being nosy - it's how we keep you safe and help you actually reach your goals instead of just spinning your wheels.

Payment Information

We need billing details for memberships and services. Credit card info's handled through secure payment processors - we don't actually store your full card numbers on our systems. We keep transaction records for accounting purposes (CRA requirements and all that).

Usage Data

Check-in times, class attendance, equipment usage - we track this stuff to manage capacity and improve our programs. Plus, it helps us figure out when to schedule more classes or what equipment we need more of.

Website & Tech Stuff

When you visit our site, we collect standard tech data - IP address, browser type, pages visited, time spent. It's pretty standard web analytics that helps us make the site not suck.

Here's what we do with your data:

• Run the gym: Schedule classes, manage your membership, process payments, keep track of who's training when
• Personalize your training: Your coach uses your data to design programs that actually work for YOU, not some generic cookie-cutter routine
• Keep you in the loop: Send class schedules, program updates, facility announcements, and yeah - occasional promotional stuff (but you can opt out)
• Safety first: Emergency contacts are there for emergencies. Medical info helps us keep you safe during training
• Improve our services: We analyze usage patterns to figure out what's working and what needs fixing
• Legal stuff: Sometimes we gotta comply with laws, respond to legal requests, or protect our rights (hopefully never, but you know)

We take security seriously around here - not just in the ring, but with your data too.

Our systems use industry-standard encryption for data transmission and storage. Physical records are kept locked up at our facility with restricted access. Only staff who actually need your info to do their jobs can access it - your front desk person doesn't need to see your medical history, for example.

We use secure servers located in Canada, and our payment processing meets PCI DSS standards (that's the credit card security thing). Regular security audits, strong passwords, and staff training on data protection are all part of our routine.

That said, nothing's 100% secure - if we ever have a data breach, we'll notify you and the appropriate authorities as required by Canadian law. But we're doing everything reasonable to prevent that from happening.

Yeah, we use cookies - the digital kind, not the protein kind (though we've got recommendations for those too).

Our website uses cookies to remember your preferences, keep you logged in, and analyze site traffic. We use Google Analytics to see how people use our site - what pages they visit, how long they stay, that kind of thing. This helps us make the site better.

You can disable cookies in your browser settings, but some features might not work properly if you do. Most modern browsers let you control which cookies you accept.

We don't sell your browsing data to advertisers. We might use retargeting ads (so you might see our ads after visiting our site), but that's managed through privacy-compliant platforms.

We don't sell your personal information. Period. But we do work with some third parties to run our business:

• Payment Processors: They handle credit card transactions securely
• Email Services: For sending you updates and communications
• Cloud Storage: For secure data backup and management
• Analytics Tools: To understand how our website's being used

All these third parties are contractually required to protect your data and only use it for the specific purposes we authorize.

We might share your info if required by law, to protect our rights or safety, or in connection with a business transfer (like if we sold the gym). In the unlikely event of a sale, we'd notify you and the new owner would have to honor this privacy policy.

Under Canadian privacy law, you've got rights. Here's what you can do:

• Access: Ask to see what personal information we have about you
• Correction: Request that we fix any inaccurate information
• Deletion: Ask us to delete your data (within legal limits - we might need to keep some stuff for legal or accounting reasons)
• Opt-Out: Unsubscribe from marketing emails anytime (there's always an unsubscribe link)
• Portability: Get a copy of your data in a usable format

To exercise any of these rights, just reach out to us at info@zephyrixfortress.info or call (604) 789-3456. We'll respond within 30 days, as required by law.

If you've got a complaint about how we handle your data, you can contact the Office of the Privacy Commissioner of Canada. But honestly, talk to us first - we'd rather sort it out directly.

Our Youth Athlete Development program works with kids and teens, so there's extra considerations here.

For anyone under 18, we require parental or guardian consent to collect and use personal information. Parents or guardians have the right to review their child's information, request corrections, or withdraw consent at any time.

We collect the same types of information for youth athletes as we do for adults, but we're extra careful with it. Parents are kept in the loop about their child's progress, attendance, and any safety concerns.

We don't use kids' information for marketing purposes, and we don't share it with third parties except as necessary for program delivery (like if we bring in a guest coach for a youth session).

Got questions, concerns, or requests about your privacy? Here's how to reach us:

We might update this privacy policy from time to time. When we do, we'll update the "Last Updated" date at the top and post the new policy here. If there are major changes, we'll let you know via email or with a notice at the gym.

Your continued use of our services after we post changes means you accept the updated policy. If you don't agree with the changes, you can close your account - though we'd hate to see you go.